Uttar Pradesh Government Eases Smart Meter Regulations to Address Consumer Complaints
UP govt eases smart meter rules across the state amid complaints
Hindustan Times
Image: Hindustan Times
The Uttar Pradesh government has introduced new measures to alleviate consumer complaints regarding smart meters, including extended bill payment periods and enhanced grievance redressal systems. These changes aim to improve the experience for power consumers across the state amid ongoing issues with billing and disconnections.
- 01Consumers will receive bills with a minimum 15-day payment period.
- 02A seven-day grace period will be provided before disconnection for non-payment.
- 03Regular updates on billing and recharge will be communicated via SMS and WhatsApp.
- 04Special camps will be held to address consumer complaints from June 15 to June 30.
- 05Consumers with dues can pay in three instalments until April 30, 2026.
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In response to increasing complaints regarding smart meter billing and abrupt disconnections, the Uttar Pradesh government has implemented new consumer-friendly measures. Effective from May 8, the Uttar Pradesh Power Corporation Limited (UPPCL) has mandated that consumers using smart meters will now receive bills with a due date of at least 15 days from issuance. If payment is not made by the due date, a seven-day grace period will follow before disconnection actions are initiated. The UPPCL has also directed that consumers receive regular updates about bills and recharges via SMS and WhatsApp alerts. Additionally, special camps will be organized between June 15 and June 30 to resolve billing disputes and smart meter issues. Consumers with pending dues until April 30, 2026, can opt for payment in three instalments of 40%, 30%, and 30%. These measures aim to enhance the consumer experience and address the challenges faced since the rollout of smart meters in various districts.
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These measures will provide consumers with more flexibility in managing their electricity bills and improve communication regarding their accounts.
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