Delhi Jal Board Initiates Six-Month Survey to Revamp Water Billing System
DJB plans 6-month doorstep survey to ‘fix’ water database
Hindustan Times
Image: Hindustan Times
The Delhi Jal Board (DJB) is launching a six-month door-to-door consumer verification initiative to enhance its water connection database, address billing inaccuracies, and improve service delivery. The project, estimated to cost ₹60 crore (approximately $7.2 million USD), aims to create a verified digital record for all consumers in the city.
- 01DJB's initiative aims to fix long-standing issues in the water connection database.
- 02The project will involve door-to-door verification and eKYC processes.
- 03DJB currently has only 2.98 million active water connections compared to 7.3 million electricity connections.
- 04The project is estimated to cost ₹60 crore (approximately $7.2 million USD).
- 05A significant portion of water supplied is classified as non-revenue water, indicating inefficiencies in the system.
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The Delhi Jal Board (DJB) has announced a six-month door-to-door consumer verification drive aimed at enhancing its water connection database, which has been a persistent issue. The initiative will involve hiring three private companies to conduct electronic Know Your Customer (eKYC) verifications, regular meter readings, and ensure accurate bill delivery. Delhi will be divided into three packages for this purpose: west, southwest, and south; outer north, northwest, central north, and north district; and east, northeast, and southeast. The project, estimated to cost ₹60 crore (approximately $7.2 million USD), aims to create a comprehensive digital record for every registered consumer, including details like connection numbers, Aadhar numbers, and household information. Currently, DJB services about 2.98 million active connections, a stark contrast to the 7.3 million active electricity connections in the city. An internal assessment revealed that nearly 60% of consumers do not receive physical water bills, prompting calls for a complete overhaul of the outdated billing system. The project is expected to address the high levels of non-revenue water, which accounted for a revenue loss of ₹4,988 crore (approximately $600 million USD) due to leaks and unauthorized connections, as highlighted by a recent report from the Comptroller and Auditor General of India (CAG).
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This initiative is expected to streamline the water billing process, potentially leading to more accurate bills and improved service for consumers in Delhi.
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