Delhi Jal Board Launches Six-Month Survey to Improve Water Billing System
Delhi Jal Board plans 6-month doorstep survey to ‘fix’ water database
Hindustan Times
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The Delhi Jal Board (DJB) is initiating a six-month door-to-door consumer verification drive to enhance its water connection database and improve billing accuracy. The project aims to verify consumer details and establish a digital record, addressing long-standing issues in the water billing system in Delhi, India.
- 01DJB plans a six-month door-to-door consumer verification drive.
- 02The project aims to create a verified digital record of water connections.
- 03Only 2.98 million of the 3.5 million connections are active.
- 04The project is estimated to cost ₹60 crore (approximately $7.3 million USD).
- 05Around 50-53% of water supplied is classified as non-revenue water.
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The Delhi Jal Board (DJB) has launched a six-month door-to-door consumer verification project aimed at improving its water connection database and billing system. The initiative will involve hiring three private companies to conduct electronic Know Your Customer (eKYC) verifications, meter readings, and ensure accurate bill distribution across various districts in Delhi, India. Currently, DJB services approximately 3.5 million total consumer connections, with only 2.98 million being active. An internal assessment indicated that nearly 60% of consumers do not receive physical water bills. The project, estimated to cost ₹60 crore (around $7.3 million USD), aims to create a verified digital record of all consumer details, including connection numbers and addresses. Additionally, it addresses the issue of non-revenue water, which accounts for 50-53% of the water supplied, either due to leaks or unauthorized connections. The verification process is expected to conclude by the end of May.
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This project aims to improve the reliability of water billing, which could lead to more accurate billing for consumers and better management of water resources in Delhi.
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