In Scarsdale, New York, Chase Bank tellers Karen Battista and Angela Castaldo are on the frontlines of preventing cybercrime, having saved customers from significant financial losses. One customer, an 81-year-old widow, was nearly duped into transferring $9,000 to a scammer posing as a bank representative. The FBI reported that cybercrime losses soared to $21 billion in 2025, a stark rise from $4.4 billion in 2020. In response, financial institutions like JPMorgan Chase are enhancing their fraud prevention strategies by hiring behavioral scientists to understand the emotional manipulation tactics employed by scammers. These specialists help train bank staff to recognize and interrupt scams by analyzing customer behavior through advanced software that detects atypical actions during transactions. Despite these efforts, experts warn that banks cannot tackle the issue alone, as the root causes lie within broader technology and social media platforms. The ongoing initiatives aim to bolster customer trust in banks while instilling doubt about scammers, ultimately reducing the effectiveness of such fraudulent schemes.