Consumer Commission Orders ₹4 Lakh Compensation for Damaged Car Sunroof in Mohali
Mohali: Insurer directed to pay ₹4 lakh for damaged car sunroof

Image: Hindustan Times
A Chandigarh resident has been awarded ₹4 lakh by the District Consumer Disputes Redressal Commission in Mohali after his insurance claim for a damaged sunroof was unjustly rejected by Universal Sompo General Insurance Company. The claim was related to damage caused by a falling flower pot.
- 01The District Consumer Disputes Redressal Commission awarded ₹4 lakh to Anoop Singh Garwal for his damaged car sunroof.
- 02Garwal's claim was rejected by Universal Sompo General Insurance on grounds of misrepresentation.
- 03The commission found the insurer's repudiation unjustified, citing a lack of evidence for their claims.
- 04The insurer's own survey assessed the damage at ₹6.47 lakh, indicating acknowledgment of the loss.
- 05The commission ordered the insurer to pay within 30 days, with interest accruing if delayed.
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The District Consumer Disputes Redressal Commission in Mohali has mandated Universal Sompo General Insurance Company to compensate ₹4 lakh to Anoop Singh Garwal, a resident of Chandigarh, for damage to his luxury car's sunroof. The damage occurred on May 25, 2023, when a flower pot fell on the parked Mercedes-Benz. Garwal filed an insurance claim the following day, but the insurer rejected it on July 5, 2023, claiming misrepresentation and suggesting that the evidence was fabricated. However, the commission found that the insurer's refusal lacked justification, particularly since their own survey reported the damage at ₹6.47 lakh. The commission also noted that past service records regarding the sunroof did not warrant the claim's rejection. Ultimately, the complaint against the car service provider was dismissed, and the insurer was instructed to make the payment within 30 days, or face interest charges of 6% per annum thereafter.
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This ruling sets a precedent for consumer rights in insurance claims, particularly regarding unjust claim rejections.
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