Meta has confirmed that a total of 20,225 Instagram accounts were compromised due to a vulnerability in its AI-driven customer support system, known as High Touch Support (HTS). This flaw allowed attackers to trick the system into sending password reset codes to email addresses not associated with the targeted accounts. While Meta stated that there is currently no evidence of data exfiltration, the potential for unauthorized access to sensitive user information such as contact details, social media posts, and direct messages remains a concern. In response to the breach, Meta has disabled the HTS system, reset passwords for all affected accounts, and mandated a security checkpoint requiring users to re-authenticate. The company also plans to fix the authentication process to ensure that password reset requests are properly verified against existing account information. Cybersecurity experts have highlighted the need for organizations to implement stringent security measures for AI systems that handle sensitive operations, as the risk landscape evolves with the integration of AI in customer support and identity verification.