ConnectWise Launches First Predictive Intelligence Platform for Managed Services
ConnectWise Unveils the Industry's First Predictive Intelligence Platform to Lead the Era of Predictive IT
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ConnectWise has introduced the ConnectWise Platform, the first purpose-built System of Action for Predictive IT. This AI-native platform aims to transform managed services from reactive to proactive operations, promising significant efficiency gains and revenue opportunities for IT teams and Managed Service Providers (MSPs).
- 01ConnectWise's new platform integrates various IT operations into a single AI-native system.
- 02MSPs can achieve a 45% reduction in ticket handling time and a potential $1 million in strategic revenue opportunities.
- 03The platform aims to shift managed services from reactive support to Predictive Intelligence, enhancing operational efficiency.
- 04ConnectWise is focusing on operationalizing AI and extending workforce productivity through intelligent automation and orchestration.
- 05General availability of the platform is expected by the end of June 2026.
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On June 8, 2026, ConnectWise unveiled the ConnectWise Platform, the first dedicated System of Action designed for the era of Predictive IT. This AI-native operational platform integrates Professional Services Automation (PSA), Remote Monitoring and Management (RMM), cybersecurity, automation, and orchestration into one cohesive system. The new platform aims to transition Managed Service Providers (MSPs) from traditional reactive IT management to proactive operational execution. According to ConnectWise, MSPs utilizing this platform can expect a 45% reduction in ticket handling time, 30-40% fewer tickets through intelligent automation, and a potential $1 million+ strategic revenue opportunity. The platform's architecture emphasizes a unified operational data structure, allowing for enhanced efficiency and scalability. ConnectWise CEO Manny Rivelo highlighted that this innovation marks a significant shift in how MSPs operate, moving away from labor-intensive processes. The platform is set to be available by the end of June 2026, offering a new pathway for MSPs to embrace Predictive IT and improve service delivery.
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The introduction of the ConnectWise Platform is expected to significantly enhance operational efficiency for MSPs, allowing them to deliver faster and more proactive services to their clients.
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