Kerala State Road Transport Corporation Fined for Service Lapse
KSRTC fined ₹30,000 for denying seat to sick passenger
The Hindu
Image: The Hindu
The District Consumer Disputes Redressal Commission has fined the Kerala State Road Transport Corporation (KSRTC) ₹30,000 for failing to provide a seat to a sick passenger and not allowing him to disembark at his requested stop. The complaint was filed by Mohammed Zainudheen Kormath from Thottasseriyara, Kerala.
- 01KSRTC fined ₹30,000 for service failure.
- 02Complaint filed by a sick passenger, Mohammed Zainudheen Kormath.
- 03Passenger denied a seat and not allowed to alight at his stop.
- 04Decision made by the District Consumer Disputes Redressal Commission.
- 05Incident highlights issues in public transport service quality.
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The District Consumer Disputes Redressal Commission has imposed a fine of ₹30,000 on the Kerala State Road Transport Corporation (KSRTC) due to a service failure involving a sick passenger. Mohammed Zainudheen Kormath, who resides in Thottasseriyara near Vengara, lodged a complaint after he was denied a seat on a KSRTC bus traveling from Amballoor near Thrissur to Kolappuram. Additionally, he was not permitted to alight at his requested stop, raising concerns about the quality of service provided by public transport in the region. This ruling underscores the importance of accountability in public transportation services.
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This ruling may prompt KSRTC and similar public transport services to improve their service quality and ensure better treatment of passengers, especially those with health issues.
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