The Malappuram District Consumer Commission imposed a penalty of ₹30,000 on the Kerala State Road Transport Corporation (KSRTC) for denying a seat to Mohammed Zainudheen Kormath, a passenger with a medical condition, and failing to drop him at his designated stop. Kormath boarded a bus from Amballur in Thrissur to Kolappuram but found no vacant seats. After informing the conductor of his condition, he was assured a seat would be available, yet he was later forced to vacate it when another passenger claimed it was reserved. Additionally, the bus bypassed his intended stop at Kakkad, forcing him to disembark at Kooriyad instead. The commission found KSRTC's actions constituted a clear deficiency in service, leading to the compensation ruling, which includes ₹25,000 for the inconvenience and ₹5,000 for legal costs. KSRTC must pay the amount within 45 days or face a 9% interest penalty.