Kerala Transport Corporation Fined ₹30,000 for Service Failure to Sick Passenger
Kerala State Bus Penalised Rs 30,000 For Not Giving Seat To Sick Passenger
News 18
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The Kerala State Road Transport Corporation (KSRTC) has been ordered to pay ₹30,000 in compensation after failing to provide a seat to a sick passenger, Mohammed Zainudheen Kormath, during his journey from Amballur to Kolappuram. The Malappuram District Consumer Commission found KSRTC's service deficient for not allowing the passenger to alight at his intended stop.
- 01KSRTC fined ₹30,000 for service failure to a sick passenger.
- 02Passenger Mohammed Zainudheen Kormath was not provided a seat on a bus.
- 03The bus did not stop at the passenger's intended destination.
- 04The Malappuram District Consumer Commission ruled in favor of the complainant.
- 05Compensation includes ₹25,000 for damages and ₹5,000 for litigation costs.
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The Kerala State Road Transport Corporation (KSRTC) has been penalized ₹30,000 (approximately $360 USD) by the Malappuram District Consumer Commission for failing to provide adequate service to a sick passenger, Mohammed Zainudheen Kormath. The incident occurred when Kormath boarded a KSRTC bus from Amballur in Thrissur district to Kolappuram in Malappuram district, only to find no available seats. Additionally, the bus did not stop at his intended destination, Kakkad, forcing him to disembark at Kooriyad instead. The commission, led by president K Mohandas, found that KSRTC's failure to inform Kormath about reserved seating and its refusal to allow him to alight at the correct stop constituted a significant deficiency in service. The ruling mandates KSRTC to pay ₹25,000 as compensation and ₹5,000 for litigation costs within 45 days, with a nine percent interest on delayed payments.
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This ruling highlights the importance of proper service and accountability in public transport, potentially improving the experience for future passengers.
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