Kerala Transport Corporation Penalized for Neglecting Ailing Passenger's Rights
Kerala Transport Corporation fined ₹30,000 for denying seat, dropping ailing passenger at wrong stop
Hindustan Times
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The Kerala State Road Transport Corporation (KSRTC) has been fined ₹30,000 (approximately $360 USD) by the Malappuram District Consumer Commission for denying a seat to an ailing passenger and failing to drop him at his designated stop. The decision follows a complaint from Mohammed Zainudheen Kormath, who experienced significant distress during his journey.
- 01KSRTC fined ₹30,000 for service deficiency.
- 02Passenger Mohammed Zainudheen Kormath faced denial of a seat despite medical condition.
- 03Passenger was dropped at the wrong stop, causing additional hardship.
- 04Commission ordered compensation of ₹25,000 and ₹5,000 for litigation costs.
- 05KSRTC must comply within 45 days or face interest penalties.
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The Kerala State Road Transport Corporation (KSRTC) has been fined ₹30,000 (approximately $360 USD) by the Malappuram District Consumer Commission for failing to provide adequate service to an ailing passenger, Mohammed Zainudheen Kormath. Kormath, who boarded a bus from Amballur in Thrissur district to Kolappuram in Malappuram district, was assured by the conductor that a seat would be available due to his medical condition. However, upon reaching Thrissur, he was forced to vacate a seat he occupied after another passenger claimed it was reserved. Consequently, he had to continue his journey standing. Furthermore, the bus did not stop at Kakkad, his intended destination, leading him to alight at Kooriyad instead. The commission deemed KSRTC's actions as a deficiency in service, ordering the corporation to pay ₹25,000 in compensation and ₹5,000 for litigation costs within 45 days. Failure to comply would result in a 9% interest charge.
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This ruling underscores the importance of passenger rights and service quality in public transport, potentially leading to improved practices by KSRTC.
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