The District Consumer Disputes Redressal Commission in SAS Nagar, Mohali, has fined Indian Railways ₹60,000 after Surinder Kumar Munshi, a senior citizen, faced a lack of usable toilet facilities for over 24 hours during his journey from Jammu Tawi to Bandra Terminus on the Special AC Train. Munshi, who paid ₹1,980 for his ticket, reported that all toilets in his coach were filthy and unusable. Despite raising the issue with the Train Ticket Examiner (TTE), no cleaning was performed at various stations along the route. The Commission found the Railways guilty of negligence, emphasizing that basic amenities are integral to passenger service. It ordered the Railways to compensate Munshi with ₹30,000, deposit ₹15,000 in the Legal Aid Account, and another ₹15,000 with the Tricity Consumer Courts Bar Association. The Commission's decision was influenced by Munshi's complaints lodged through the Rail Madad Portal and the Railways' own admission regarding cleaning staff instructions. The ruling underscores the need for accountability in providing essential services to passengers.