The District Consumer Disputes Redressal Commission in Mohali has ordered Indian Railways to compensate Surinder Kumar Munshi ₹30,000 (approximately $360 USD) for the filthy condition of toilets in his AC-3 Tier coach during a journey on November 22, 2023. Munshi, a resident of New Chandigarh, found all toilets in Train No. 09098 (Jammu Tawi-Bandra Terminus Special) unusable and raised complaints with the traveling ticket examiner (TTE) at various stations, including Ambala, Mathura, Kota, and Ratlam, but received no assistance. The commission found that Indian Railways failed to provide basic sanitation facilities despite repeated complaints and contradictory responses regarding cleaning efforts. It ruled that sanitation is a fundamental part of the service provided to passengers, rejecting the Railways' argument that such facilities are offered on humanitarian grounds. The commission ordered the Railways to pay ₹30,000 for mental distress and litigation costs, along with a deposit of ₹15,000 in both the legal aid account of the commission and the Tricity Consumer Courts Bar Association within 30 days.