Swatch CEO Defends Trafford Centre Store Opening Amid Launch Chaos
Swatch boss says Trafford Centre store WILL open today as he defends watch launch that sparked chaos

Image: Manchester Evening News
Swatch CEO Nick Hayek confirmed that the Trafford Centre store in Manchester, UK, will reopen today following closures due to chaotic scenes during the launch of the Royal Pop Collection. Despite some stores experiencing overcrowding, Hayek praised the enthusiasm of shoppers and emphasized the ongoing availability of the collection, which is a collaboration with luxury brand Audemars Piguet.
- 01The Royal Pop Collection pocket watch is priced at £335 and is a collaboration between Swatch and Audemars Piguet.
- 02Only 20 out of 220 Swatch stores faced issues during the launch, according to Hayek.
- 03Hayek stated that the collection will be available for months, not just on the launch day.
- 04He acknowledged that while authorities cooperated, the situation was extraordinary and difficult to control.
- 05Hayek expressed no criticism towards resellers, stating that high demand often leads to resale in the luxury market.
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Swatch CEO Nick Hayek addressed the chaos that erupted during the launch of the Royal Pop Collection of pocket watches, which is a collaboration with the luxury brand Audemars Piguet. The launch, which took place over the weekend, led to overcrowding and the temporary closure of several UK stores, including the Trafford Centre in Manchester. Hayek confirmed that the Trafford Centre store will reopen today, stating that only 20 out of 220 stores experienced significant issues due to the overwhelming enthusiasm of shoppers. He emphasized that the £335 timepiece will be available for purchase over the coming months, countering the notion that it was a one-day event. Hayek acknowledged the challenges faced by authorities in managing the crowds but refrained from criticizing them, noting that similar situations occur during major events like football matches. He also defended the practice of reselling, remarking that it is common in the luxury market for highly sought-after products. Overall, he portrayed the launch as a positive phenomenon driven by consumer passion.
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The reopening of the Trafford Centre store will allow local shoppers access to the highly anticipated Royal Pop Collection, which has generated significant interest.
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More about Swatch

Swatch Royal Pop Pocket Watch: The Hype and Its Cultural Significance
Mail Online • May 19, 2026

Chaos Erupts as Shoppers Flock to Swatch's New Luxury Watch Collaboration
Manchester Evening News • May 19, 2026

Swatch appelle au calme après des débordements autour de la montre Royal Pop
L'independent • May 18, 2026
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