APGLI Identifies DDOs as Cause of Delays in Insurance Claims Processing
APGLI blames DDOs for delays in insurance claims
Image: The Hindu
The Andhra Pradesh Government Life Insurance (APGLI) department has pointed to lapses by Drawing and Disbursing Officers (DDOs) in Visakhapatnam district as the reason for delays in processing insurance claims and loan amounts. The Joint Director emphasized the need for DDOs to adhere to government orders to expedite claims for policyholders, particularly families of deceased employees.
- 01APGLI Joint Director M. Jhansi Lakshmi stated that DDOs failed to raise bills on the Comprehensive Financial Management System (CFMS), leading to delays.
- 02The government orders relevant to the DDOs were issued on February 16, 2024, under G.O. Ms. No. 18 and G.O. Ms. No. 19.
- 03Delays in issuing policies and disbursing claims have negatively impacted employees and families awaiting insurance benefits.
- 04The APGLI office will soon relocate to the first floor of the Finance Department building on Zilla Parishad Road for better accessibility.
- 05A Finance Department memo issued on February 24, 2025, outlines the responsibilities of DDOs regarding insurance claims.
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The Andhra Pradesh Government Life Insurance (APGLI) department has reported significant delays in crediting loan and claim amounts to policyholders due to failures on the part of Drawing and Disbursing Officers (DDOs) in Visakhapatnam district. In a press release, APGLI Joint Director M. Jhansi Lakshmi highlighted that several DDOs did not raise bills using the Comprehensive Financial Management System (CFMS), despite having the authority under government orders issued on February 16, 2024. This negligence has resulted in delays that adversely affect employees, particularly families of deceased staff who are waiting for their insurance benefits. Lakshmi emphasized that the responsibility for these delays lies with the concerned DDOs and urged them to comply with the government orders and a Finance Department memo issued on February 24, 2025. To improve operations, the APGLI office is set to move to the first floor of the Finance Department building complex on Zilla Parishad Road, aiming to enhance service delivery and convenience for retired employees.
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The delays in insurance claims processing directly affect employees and their families, particularly those awaiting benefits after the death of staff members.
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