In a significant move, the Haryana Right to Service Commission has reprimanded six IAS officers for their failure to address citizen grievances concerning essential civic services. The annual report for 2025-25, presented by Chief Commissioner TC Gupta, revealed that these officers were expected to resolve issues such as the issuance of birth and caste certificates, solid waste removal, and granting change of land use (CLU) permissions. Following recommendations from the Commission, advisories were issued to various deputy commissioners, including one for the Panipat deputy commissioner on November 11, 2025, regarding a backward class certificate. The Commission also highlighted the Auto Appeal System (AAS), which allows automatic generation of appeals if services are not delivered within the stipulated time. Currently, the Haryana Right to Service framework encompasses 802 services across 56 departments, including vital services like marriage registration and social security schemes. To further enhance service delivery, new digital tools such as a WhatsApp Chatbot and a mobile application are being introduced, enabling citizens to file appeals and track their status easily. These initiatives aim to ensure that services are accessible at any time and from anywhere.