The Telecom Regulatory Authority of India (Trai) has introduced draft amendments to enhance consumer complaint redressal mechanisms for mobile phone users, proposing penalties of up to ₹50 lakh (roughly $60,000 USD) per quarter for telecom service providers (telcos) that fail to comply with the new rules. This initiative comes in response to a significant increase in customer complaints, which rose to 73,081 in FY26 from 55,978 in FY25. The amendments include financial penalties for improper complaint dismissals and a requirement for service providers to submit quarterly performance reports. Failure to submit these reports could result in daily fines, capped at ₹10 lakh (roughly $12,000 USD). The proposed regulations aim to standardize grievance redressal processes across telecom companies and enhance accountability by requiring senior employees to oversee complaint handling. Additionally, service centers will operate 24/7, and consumers will have a shorter timeframe to appeal unsatisfactory responses. Trai is seeking public comments on these amendments until June 5.