Starting next week, the Greater Chennai Corporation (GCC) will implement a new service allowing parents to receive their child's birth certificate directly via WhatsApp. This initiative, linked to the GCC's chatbot number 9445061913, aims to simplify the process, which previously required parents to manually download certificates through the Namma Chennai app or the GCC website. Currently, the GCC issues around 300 birth certificates each day, and this new system will send the certificates in PDF format to the mobile numbers registered by parents. In addition to birth certificates, the GCC plans to extend similar automated services to death certificates in the near future. However, residents have voiced concerns about the need for a new digital portal to facilitate corrections and omissions in names, as the current process requires physical visits to divisional health offices. Civic activists have also highlighted issues with the Namma Chennai app, which has been experiencing glitches, hindering access to services. Calls for an upgrade to the app have been made to ensure all services are easily accessible.