Miles Jacobson, the director of Sports Interactive, publicly apologized for the disappointing launch of Football Manager 26, which has been plagued by persistent crashes and bugs since its release in early November. The game, the first new installment in two years, faced significant backlash from fans, resulting in a wave of negative reviews and refund requests. Jacobson admitted that the attempt to create a unified menu system backfired, leading to a subpar user experience. He acknowledged the studio's failure to meet expectations and emphasized the commitment to rectify the situation through updates, including the return of the International Management mode with FIFA World Cup 2026 branding. Refund policies differ across platforms, with Steam and Xbox providing flexible options for players, while PlayStation 5 users face challenges due to strict refund policies. Jacobson concluded by expressing the studio's dedication to regaining the community's trust.