Darrin Penner, a firefighter from British Columbia, is facing challenges with the Insurance Corporation of British Columbia (ICBC) regarding his 2005 Ford F-350 Harley Davidson Edition truck. After thieves attempted to steal his vehicle, damaging the steering wheel, Penner reported the incident to ICBC. He experienced a delay of two weeks before receiving a response, despite emphasizing his need for the truck for work. ICBC eventually arranged for a tow to a body shop but struggled to find a suitable replacement steering wheel for several weeks. Although ICBC claimed a replacement was found, Penner argued it did not match the original interior of his truck. ICBC then offered him $800 for the steering wheel, which he found unacceptable, leading him to reject their solution. Penner plans to take his case to ICBC’s Fair Practices Office, expressing frustration over being asked to source parts for a vehicle that was damaged through no fault of his own.