Uttar Pradesh Launches Door-to-Door Campaign to Address Smart Meter Complaints
UP: Door-to-door outreach on smart meters to begin this week
Hindustan Times
Image: Hindustan Times
The Uttar Pradesh government, led by Chief Minister Yogi Adityanath, is initiating a seven-day door-to-door campaign to address consumer complaints regarding smart prepaid electricity meters. This initiative aims to resolve issues such as negative balances and billing discrepancies directly at consumers' homes.
- 01The campaign aims to resolve smart meter complaints directly at consumers' homes.
- 02Previous efforts in February had limited impact on addressing issues.
- 03Officials will be held accountable for resolving complaints promptly.
- 04Priority will be given to consumers facing disconnections due to low balances.
- 05Feedback from the campaign will help improve the prepaid metering system.
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In response to increasing complaints about smart prepaid electricity meters, the Uttar Pradesh government is set to launch a seven-day door-to-door outreach campaign this week. Chief Minister Yogi Adityanath has directed officials to engage directly with consumers, aiming to address issues such as negative balances, sudden disconnections, and billing discrepancies. A previous campaign conducted in February did not yield significant results, prompting this renewed effort. Teams from power corporations will visit homes to resolve complaints on-site and understand the challenges consumers face during the transition to prepaid metering. Each complaint will be treated as a case study, with officials assigned specific clusters of consumers to ensure accountability and timely resolution. Priority will be given to cases of automatic disconnection due to insufficient balance and instances where power was not restored after recharge. The initiative reflects a proactive approach to consumer engagement and aims to enhance the efficiency of the prepaid metering system.
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This campaign aims to provide immediate solutions to consumers' electricity issues, potentially leading to improved satisfaction with the prepaid metering system.
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