CBSE Introduces Helpline and Email Support for Students Post-Results
CBSE launches helpline, email support to assist students with post-result queries
Image: The Economic Times
The Central Board of Secondary Education (CBSE) has launched a tele-counseling helpline and email support to assist students and parents with queries following the Class XII examination results. This initiative aims to reduce stress and provide guidance, with an overall pass percentage of 85.20% for 2026, marking a decline from the previous year.
- 01The tele-counseling support helpline is available at 1800-11-8004 for students, parents, and schools.
- 02The official email for queries is resultcbse2026@cbseshiksha.in; the unauthorized email should not be used.
- 03Girls achieved a pass percentage of 88.86%, while boys had a pass percentage of 82.13%.
- 04Trivandrum recorded the highest pass percentage among regions at 95.62%.
- 05Kendriya Vidyalayas and Jawahar Navodaya Vidyalayas had pass percentages of 98.55% and 98.47%, respectively.
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The Central Board of Secondary Education (CBSE) has introduced a tele-counseling helpline and email support system to assist students and parents with post-result queries following the Class XII examinations. The helpline, available at 1800-11-8004, aims to provide important information regarding exams, results, and evaluations, thereby reducing stress for students. The official email for inquiries is resultcbse2026@cbseshiksha.in, as the previously mentioned address has been compromised. This year, CBSE reported an overall pass percentage of 85.20%, a decline of 3.9% from the prior year, with 18,57,517 students registered for the exams. Girls outperformed boys with pass rates of 88.86% and 82.13%, respectively. Trivandrum emerged as the top-performing region with a 95.62% pass rate. Kendriya Vidyalayas and Jawahar Navodaya Vidyalayas led institutional performance with pass percentages of 98.55% and 98.47%. Additionally, CBSE has made the study of three languages compulsory for Class IX students starting July 1, 2026, aligning with the National Education Policy 2020.
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The helpline and email support will help students and parents navigate post-exam uncertainties, potentially reducing anxiety and improving clarity on results.
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