Starbucks Korea's Marketing Misstep Leads to Apology Over Historical Insensitivity
South Korean Starbucks boss apologises for ad campaign that evoked massacre

Image: News 18
Chung Yong-jin, chairman of Shinsegae Group, apologized for a Starbucks Korea marketing campaign that offended many by referencing the 1980 Gwangju massacre. The campaign, promoting a tumbler as 'Tank Day', was quickly canceled amid public outrage and calls for boycotts.
- 01Chung Yong-jin issued a second apology after public backlash over a marketing campaign referencing the 1980 Gwangju massacre.
- 02The campaign's slogan 'Thwack it on the table!' evoked a notorious police cover-up of a student activist's death.
- 03Shinsegae Group canceled the campaign and fired the CEO of Starbucks Korea following the outrage.
- 04Public calls for boycotts were supported by government officials, including the Interior Minister.
- 05The Gwangju massacre resulted in hundreds of deaths and is a pivotal event in South Korea's pro-democracy movement.
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Chung Yong-jin, chairman of Shinsegae Group, publicly apologized for a controversial marketing campaign by Starbucks Korea that many perceived as mocking the victims of the Gwangju massacre, which occurred during a military crackdown on pro-democracy protests in 1980. The campaign promoted a large tumbler as 'Tank Day', coinciding with the anniversary of the uprising, and included the slogan 'Thwack it on the table!', reminiscent of a police statement regarding the torture death of activist Park Jong-chol. The backlash led to the campaign's cancellation and the firing of Starbucks Korea's CEO. Chung expressed deep regret for the pain caused and urged the public not to blame store staff. The incident has sparked calls for boycotts and investigations into the intent behind the marketing, with government officials condemning the campaign as 'anti-historical'. The Gwangju massacre remains a significant event in South Korea's history, contributing to the country's eventual transition to democracy after years of military rule.
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The controversy has led to public calls for boycotts of Starbucks, impacting the company's sales and reputation in South Korea.
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