UK Households Hold Average £212 in Energy Supplier Credit
British Gas, EDF, EON, Ovo, Octopus customers sitting on 'hidden' £212

Image: Birmingham Live
Millions of UK households are collectively holding £3 billion in energy supplier credit, averaging £212 per household. This hidden cash can be beneficial for managing future bills, especially as energy prices rise. Households are advised to keep a portion of this credit for winter expenses.
- 01Energy suppliers are holding over £3 billion of customer cash, averaging £212 per household.
- 02The average credit balance has increased from £206 compared to last year.
- 03More than half of UK households have credit in their energy accounts after winter.
- 04Households should maintain about two months' worth of payments in credit for winter bills.
- 05Refund policies vary by supplier, with options to request refunds at any time or during account reviews.
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According to the energy regulator Ofgem, UK households are sitting on a hidden cash windfall of over £3 billion, with each household averaging £212 in credit with their energy suppliers. This figure represents an increase from £206 the previous year. Energy expert Ben Gallizzi from Uswitch noted that more than half of UK households are emerging from winter with credit balances in their accounts. He advises that while it is prudent to keep about two months’ worth of payments in credit, households with excess credit should consider leaving some with their suppliers to mitigate rising energy costs expected later in the year. Each energy supplier has different policies regarding refunds. For instance, British Gas reduces Direct Debits for customers in credit at the end of their plan year, while EDF may suggest refunds during account reviews. OVO allows refunds for customers with more than one month’s credit, contingent on recent meter readings, and Octopus permits refunds anytime with specific conditions regarding billing and meter readings.
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Households can better manage their energy expenses by utilizing their credit balances, especially with rising energy prices.
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