New UK Banking Rules to Enhance Customer Protections Against Account Closures
UK banks including Lloyds, HSBC and NatWest to introduce major new rule from April 28
Express
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Starting April 28, 2026, UK banks including Lloyds, HSBC, and NatWest will implement new rules requiring at least 90 days' notice before closing accounts. This aims to protect customers from sudden account terminations, allowing them time to find alternatives and challenge decisions.
- 01New 'de-banking' rules require banks to give 90 days' notice before account closures.
- 02Customers will receive clear explanations for account terminations.
- 03The rules apply to both personal and business accounts.
- 04Exceptions exist for compliance with financial crime laws.
- 05The changes aim to support small businesses affected by sudden account closures.
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From April 28, 2026, major UK banks, including Lloyds, HSBC, and NatWest, will enforce new regulations regarding account closures, known as 'de-banking'. These rules mandate that banks provide customers with at least 90 days' notice before terminating accounts, an increase from the previous requirement of two months. The legislation aims to enhance consumer protection by ensuring customers receive clear written explanations for account closures, enabling them to challenge decisions through the Financial Ombudsman Service. This change is particularly beneficial for small businesses, which have reported issues with abrupt account terminations that leave them scrambling for alternatives. While the rules are designed to protect consumers, exceptions will remain for compliance with financial crime laws. The government emphasizes that these measures are part of a broader plan to ensure economic security and access to banking services for all residents in the UK.
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These new rules will provide consumers, especially small businesses, with more time to respond to account closures, potentially reducing the risk of sudden financial disruption.
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