LaGuardia Airport Introduces 'Bridget,' a Life-Sized Hologram Concierge for Travelers
Meet the new life-sized hologram ‘Bridget’ set to replace workers at US airport to answer all passenger questions

Image: The Sun
LaGuardia Airport in New York has launched 'Bridget,' a life-sized AI hologram concierge, to assist travelers with real-time directions and information. Positioned at Terminal B, Bridget engages in natural conversations and is designed to enhance the passenger experience, supplementing human staff rather than replacing them.
- 01Bridget is powered by Proto's hologram technology and Holomedia's AI Concierge Wayfinder application.
- 02The hologram can converse in both English and Spanish, with plans to add more languages.
- 03LaGuardia Gateway Partners emphasizes that Bridget will supplement, not replace, human staff.
- 04The introduction of Bridget aims to create a more personalized and frictionless experience for passengers.
- 05Plans are in place to expand the number of holograms to two additional units in each of the terminal's two concourses.
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LaGuardia Airport in New York has introduced 'Bridget,' a life-sized hologram concierge, to assist travelers as the busy summer season approaches. Located in Terminal B, Bridget provides real-time directions and guidance to essential areas such as gates, lounges, and baggage claim. Powered by Proto's hologram technology and Holomedia's AI Concierge Wayfinder application, Bridget engages travelers in natural conversations, offering a more interactive experience than traditional digital greeters. Fluent in English and Spanish, Bridget is expected to add more languages in the future. LaGuardia Gateway Partners has clarified that the hologram is designed to supplement human staff, addressing concerns about AI replacing jobs. Glenn E. Smith, Spatial Computing XP Architect, noted the importance of technologies that enhance operational efficiency while creating memorable journeys for passengers. David Nussbaum, founder of Proto Hologram, highlighted that Bridget provides personalized information that surpasses static signage and video screens. Currently, only one hologram is operational, but plans are underway to deploy two additional units in each of the terminal's concourses.
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The introduction of Bridget aims to ease traveler stress and enhance navigation through LaGuardia Airport, potentially improving overall passenger satisfaction.
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