Tourism Association Urges Balance After Express Coach Operator Exits Kuala Lumpur
Express coach's exit from KL points to safety and cost friction, says tourism association
Image: The Star
The Malaysian Inbound Tourism Association (Mita) calls for improved transport accessibility following an express coach operator's withdrawal from Kuala Lumpur. The operator cited high commercial fees and safety compliance as reasons for the exit, prompting Mita to advocate for better market competition and service options for travelers.
- 01The express coach operator announced it will no longer serve Kuala Lumpur from Corus KLCC and The Exchange TRX due to high fees and safety compliance.
- 02Mita emphasizes the importance of maintaining transport options for various market segments, including premium and budget travelers.
- 03Fares from Lalaport to Singapore start at RM59.96, while the departing operator's tickets were RM128, highlighting the need for competitive pricing.
- 04Mita suggests that the operator should continue services at major terminals to ensure safety and service coverage.
- 05The association encourages ongoing dialogue among operators and stakeholders to address traveler needs while adhering to regulations.
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The recent withdrawal of an express coach operator from Kuala Lumpur has raised concerns about transport accessibility and market competition in Malaysia's tourism sector. The operator, which announced its exit from Corus KLCC and The Exchange TRX, cited a directive to operate only from licensed terminals, along with high commercial fees at Lalaport, as factors influencing its decision. The Malaysian Inbound Tourism Association (Mita) responded by highlighting the necessity for a balance between safety compliance and market competition, noting that various other cross-border operators continue to serve the city with different fare structures. Mita pointed out that while some operators offer premium services, others provide more affordable options, allowing consumers to choose based on their budget and preferences. The association urged the departing operator to maintain service at approved terminals, emphasizing the safety risks of roadside pickups and drop-offs. Mita hopes for a resolution between the operator and Lalaport Bus Terminal to enhance service availability and comfort for travelers.
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The withdrawal of the express coach operator affects transport accessibility in Kuala Lumpur, potentially limiting options for travelers.
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