IndiGo Faces Backlash Over Child Seating Controversy During Flight
Man claims IndiGo seated 3-year-old away from parents despite paying ₹44,000 for tickets, airline responds
Hindustan Times
Image: Hindustan Times
A lawyer from Nagpur, Gaurav Mishra, alleges that IndiGo Airlines seated his 3-year-old child away from parents on a flight from Bagdogra to Kolkata, despite paying ₹44,000 for tickets. The complaint highlights a violation of DGCA guidelines requiring children under 12 to sit with a guardian. IndiGo has attempted to reach out for further communication.
- 01Gaurav Mishra claimed IndiGo assigned 'random jumbled seats' despite booking under the same PNR.
- 02Mishra alleges the airline's actions violated Rule 3.15 of the DGCA's Air Transport Circular 01 of 2024.
- 03He reported that his child felt 'unattended and emotionally disturbed' during the flight.
- 04IndiGo responded by attempting to contact Mishra for further discussion regarding the complaint.
- 05Social media users criticized the airline's seating practices, emphasizing passenger safety and child welfare.
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Gaurav Mishra, a lawyer from Nagpur, has raised concerns over IndiGo Airlines' seating arrangements after his 3-year-old child was seated away from parents during a flight from Bagdogra to Kolkata. Despite paying ₹43,900 for three tickets, Mishra claims the airline assigned 'random jumbled seats,' violating DGCA guidelines that mandate children under 12 must sit with a parent or guardian on the same booking. Mishra expressed that his child felt 'unattended and emotionally disturbed' during the flight, highlighting the emotional and safety risks involved. IndiGo responded to the complaint by attempting to contact Mishra for further dialogue. The incident has sparked significant discussion on social media, with many criticizing airlines for their seating policies, arguing that family welfare should take precedence over commercial considerations. Users have called for airlines to ensure better practices and accountability in seating arrangements, particularly for families with young children.
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This incident raises concerns for families traveling with young children, emphasizing the need for airlines to improve seating policies to ensure child safety.
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