The Knowledge and Human Development Authority (KHDA) in Dubai has issued a clarification regarding tuition fees for schools providing distance learning. According to the new policy, schools are not obligated to reduce, discount, or waive any portion of the approved tuition fees solely because education is being delivered remotely. Parents are required to pay full tuition fees even if they opt not to engage with remote learning. The KHDA emphasizes that any concerns regarding the quality of education or service delivery should be addressed through the school’s internal complaints process, and fees remain payable during this time. Refunds are only applicable for periods when services are not delivered, and parents must agree in writing with the school on the terms of any refunds or credits. Schools must also inform parents in writing about any voluntary suspension of services they decide to implement, ensuring transparency regarding the reasons and duration of such actions. Overall, the policy aims to clarify the obligations of both schools and parents in the context of distance learning.