Essential Consumer Rights for UAE Shoppers Ahead of Eid Al Adha 2026
Eid Al Adha 2026: 5 things UAE shoppers should know before swiping their card
Khaleej Times
Image: Khaleej Times
As Eid Al Adha approaches in 2026, UAE shoppers should be aware of their consumer rights under Federal Law No. 15 of 2020. Key protections include the right to refunds for defective products, coverage for services, and safeguards against online fraud, ensuring a smoother shopping experience during this busy season.
- 01Consumers have the right to refunds or replacements for defective products, regardless of store policies.
- 02Services, including beauty and maintenance, are also covered under consumer protection laws.
- 03Online travel bookings made through registered UAE platforms are protected, with clear cancellation terms required.
- 04Shoppers should be cautious of online fraud, especially during the holiday season.
- 05Complaints can be filed through the Ministry of Economy or relevant consumer rights portals.
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As Eid Al Adha 2026 approaches, shopping in the UAE is set to peak, with residents preparing for clothing purchases, travel bookings, and hosting guests. However, many shoppers are unaware of their rights under Federal Law No. 15 of 2020, which was amended by Federal Decree-Law No. 5 of 2023. This law ensures that consumers can claim refunds or replacements for defective products, regardless of store policies. If a product has the same defect three times within a year, a full refund or replacement is mandatory. Additionally, if repairs exceed seven days, consumers are entitled to a temporary replacement. The law also mandates that retailers cannot impose extra fees for credit card payments. Services such as beauty treatments and home maintenance are similarly protected, allowing consumers to seek redos or refunds for unsatisfactory service. Online travel bookings made through registered platforms in the UAE are also safeguarded, requiring clear disclosure of cancellation policies. Shoppers are cautioned against online fraud, especially from unverified sellers. Complaints regarding violations can be lodged with the Ministry of Economy or through designated consumer rights portals.
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Understanding these consumer rights can help shoppers avoid losses and ensure they receive fair treatment during the busy Eid shopping season.
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