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IRCTC Takes Action Against Fraudulent User IDs and Enhances Kitchen Hygiene Monitoring
IRCTC disables 3cr user IDs, flags 6cr; scales up AI-based kitchen monitoring
Image: The Times Of India
The Indian Railway Catering and Tourism Corporation (IRCTC) has deactivated over 3 crore suspicious user IDs and flagged an additional 6 crore for verification to enhance ticket booking security. Additionally, it has expanded its AI-based kitchen monitoring system to improve food hygiene across its network.
- 01IRCTC has deactivated over 3 crore suspicious user IDs and flagged another 6 crore for authenticity checks.
- 02The AI-based kitchen monitoring system now covers over 800 kitchens with 2,394 AI-enabled cameras.
- 03The cameras can detect nine types of hygiene issues, including head cap compliance and pest presence.
- 04IRCTC received 501 complaints related to 4.2 lakh suspicious PNRs on the National Cyber Crime Portal.
- 05The organization has blocked 13,343 suspicious email domains to combat fraudulent activities.
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The Indian Railway Catering and Tourism Corporation (IRCTC) has taken significant steps to enhance the integrity of its ticket booking system by deactivating over 3 crore suspicious user IDs and flagging an additional 6 crore for verification. This initiative aims to curb misuse and improve the passenger experience when booking confirmed tickets. In addition, IRCTC has expanded its AI-based kitchen monitoring system to address food hygiene and quality complaints. Currently, over 800 kitchens are monitored using 2,394 AI-enabled cameras that can identify nine types of hygiene violations, such as failure to wear head caps and the presence of pests like rodents and cockroaches. In response to security concerns, IRCTC has reported 501 complaints on the National Cyber Crime Portal regarding 4.2 lakh suspicious Passenger Name Records (PNRs) and has blocked 13,343 suspicious email domains this year to prevent fraudulent activities.
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These measures are expected to enhance the security and hygiene of food services on Indian Railways, directly benefiting passengers.
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