E-Jagriti, a digital consumer grievance platform, has been recognized with the National Awards for e-Governance 2026 for its efforts to enhance accessibility and transparency in consumer dispute resolution. Despite this accolade, users and legal professionals have reported ongoing operational challenges that undermine the platform's effectiveness. Key issues include significant delays in processing, cybersecurity vulnerabilities, and frequent website crashes. Advocate Rajavikrant Sharma, who has filed a public interest litigation regarding the platform, noted that the absence of digital signatures or QR code verifications on uploaded documents poses serious security risks, including potential digital fraud. Furthermore, users often find themselves needing to physically visit consumer commission offices to obtain virtual hearing links, as these details are frequently omitted from daily cause lists. To address these challenges, legal experts have proposed practical software updates, such as allowing users to upload appeals as single documents and enabling respondents to file memos directly through the portal. These enhancements aim to streamline the litigation workflow and mitigate the systemic delays currently faced by users.