Chandigarh Car Dealer Ordered to Compensate Consumer for Defective Vehicle
Car dealer ordered to pay Rs 2L to consumer for harassment, inconvenience defects in new vehicle
The Indian Express
Image: The Indian Express
The District Consumer Disputes Redressal Commission in Chandigarh has ordered RSA Motors, a local car dealer, to pay ₹2 lakh (approximately $2,400 USD) to Tilak Raj for harassment and inconvenience caused by defects in his Tata Altroz. Despite multiple service visits, the dealer failed to resolve the issues permanently.
- 01Chandigarh's District Consumer Disputes Redressal Commission ruled in favor of the consumer.
- 02Tilak Raj faced multiple defects in his Tata Altroz purchased in June 2020.
- 03The car dealer was found deficient in service despite the manufacturer denying claims of defects.
- 04The Commission awarded ₹2 lakh in compensation for harassment and inconvenience.
- 05The case highlights consumer rights regarding defective vehicles and service failures.
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The District Consumer Disputes Redressal Commission in Chandigarh has mandated RSA Motors, an authorized dealer, to compensate Tilak Raj ₹2 lakh (approximately $2,400 USD) due to ongoing issues with his Tata Altroz, purchased in June 2020. Raj reported several defects, including paint fading and AC malfunction, shortly after purchase. Despite numerous visits to service centers, the dealer only provided temporary fixes, leading to further complaints about cabin vibrations and unusual noises. While Tata Motors denied any manufacturing defects, claiming external factors were to blame, the Commission noted the dealer's failure to offer a permanent solution constituted a deficiency in service. The ruling emphasizes consumer rights and the responsibilities of dealers in addressing vehicle defects effectively.
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This ruling reinforces consumer rights and highlights the importance of effective service from car dealers, encouraging consumers to seek redress for defective products.
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