Starbucks Faces Backlash in South Korea Over 'Tank Day' Marketing Campaign
How a Starbucks marketing stunt spiralled into mass boycotts in South Korea
Theguardian
Image: Theguardian
Starbucks Korea's marketing campaign for its new 'Tank' tumblers sparked outrage due to its coinciding with the anniversary of the Gwangju massacre. The backlash led to protests, a CEO firing, and significant financial losses for the company, highlighting ongoing societal divisions in South Korea regarding historical events.
- 01Starbucks' 'Tank Day' campaign launched on May 18 coincided with the anniversary of the 1980 Gwangju massacre, causing public outrage.
- 02The campaign's slogan 'thwack on the desk' referenced a notorious police cover-up of a student activist's death, further inflaming tensions.
- 03Card payment volumes at Starbucks dropped by 26% within a week following the backlash, with customers demanding refunds on prepaid cards.
- 04Starbucks Korea's CEO was fired, and the company's chairman issued multiple public apologies, including a televised bowing.
- 05The incident reflects deep societal divisions in South Korea regarding the memory of the Gwangju Uprising and democratization efforts.
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Starbucks Korea's marketing campaign for its 'Tank' coffee tumblers, launched on May 18, sparked widespread outrage due to its timing with the anniversary of the Gwangju massacre, where military forces suppressed pro-democracy protests in 1980. The campaign's slogan, 'thwack on the desk', echoed a controversial police narrative surrounding the torture death of student activist Park Jong-chul, intensifying public anger. Following the backlash, protests erupted, leading to the firing of CEO Son Jeong-hyun and a significant drop in card payments at Starbucks stores, which fell by 26% in a week. The company's chairman, Chung Yong-jin, issued multiple apologies, including a televised bowing, but these were rejected by victims' families and 5/18 organizations. The scandal has also drawn political attention, with government agencies suspending partnerships with Starbucks and public calls for accountability. Starbucks Corporation expressed regret over the incident, stating it was reviewing internal policies to prevent similar occurrences. The controversy highlights ongoing societal divisions in South Korea regarding historical events and the expectations for corporate responsibility.
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The backlash against Starbucks has led to significant financial losses and public protests, affecting the company's reputation and sales.
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