Court Orders Replacement of Defective Audi Q3 for Ambala Buyer
Chandigarh: Give new luxury car to Ambala man, court tells dealer
Hindustan Times
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An Ambala court has ordered the replacement of a defective Audi Q3 SUV worth ₹43 lakh (approximately $52,000 USD) after the buyer reported serious safety issues. The court also mandated compensation for mental agony and litigation costs, highlighting the dealer's failure to address the vehicle's defects.
- 01An Ambala court ordered the replacement of a defective Audi Q3 SUV.
- 02The buyer reported safety issues shortly after purchase, including airbag malfunctions.
- 03The court awarded ₹7,000 for mental anguish and ₹5,000 for litigation costs.
- 04The dealer failed to provide a satisfactory resolution despite multiple repair attempts.
- 05The ruling emphasizes consumer rights and the responsibility of dealers to rectify defects.
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The District Consumer Disputes Redressal Commission in Ambala, led by Neena Sandhu, has ordered the replacement of an Audi Q3 SUV worth ₹43 lakh (approximately $52,000 USD) after the buyer, Rajesh Batra, reported significant safety issues. Batra purchased the vehicle on August 20, 2023, but began experiencing problems with the instrument cluster, which displayed a 'Safety system fault' and indicated airbag malfunctions. Despite several visits to the dealer, Ashwani Automobiles Ltd in Chandigarh, and attempts to rectify the issue, the problems persisted. The court found that the dealer and manufacturer, Audi India Division of Sakoda Auto Volkswagen India Pvt Ltd, failed to address the defects adequately. In addition to ordering the replacement of the vehicle, the court awarded Batra ₹7,000 for mental anguish and ₹5,000 for litigation costs, emphasizing that consumers should not face safety-related issues shortly after purchasing a new vehicle.
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This ruling reinforces consumer rights, particularly regarding vehicle safety, and holds dealers accountable for defects.
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