Facing criticism from the Uttar Pradesh Chief Minister over escalating power complaints, the Uttar Pradesh Power Corporation Limited (UPPCL) is planning a significant revamp of its helpline '1912'. The initiative aims to transform the helpline from merely a complaint registration service into a proactive complaint resolution system. Currently, the helpline receives about 70,000 complaints daily, almost double the normal average, with over 80% concerning power supply disruptions. Energy Minister AK Sharma highlighted the necessity for improved monitoring and communication with consumers, many of whom reported a lack of updates on their complaints. The rising number of complaints reflects growing public frustration with electricity supply conditions. To address this, UPPCL officials are focusing on enhancing accountability and consumer friendliness, with a significant increase in digital complaint registrations, now accounting for 47.8% of total complaints. The changes aim to ensure that consumers are kept informed throughout the resolution process and that any negligence in handling complaints will be met with strict action against responsible officials.