Bihar Launches Unified Power Billing System for Consumers
Govt to launch unified power billing system from today
The Times Of IndiaImage: The Times Of India
Bihar is introducing a unified electricity billing system named 'Suvidha Bihar' to streamline services for approximately 22.5 million consumers. The new digital platform, which replaces an outdated system, will be fully operational by June and offers features like daily usage billing and Time-of-Day tariffs to promote efficient energy consumption.
- 01The new system replaces a decade-old billing framework that served only 7 million consumers.
- 02The 'Suvidha Bihar' platform will allow consumers to manage services such as bill payments and grievance redressal in one place.
- 03Time-of-Day tariffs will encourage consumers to use electricity during off-peak hours, with lower rates from 9 am to 5 pm.
- 04The rollout of the unified system follows extensive testing and is expected to enhance service delivery efficiency.
- 05Online services were temporarily suspended for data migration of nearly 10 million consumers prior to the launch.
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Bihar is set to launch a new unified electricity billing system named 'Suvidha Bihar' starting today, aimed at improving service delivery for approximately 2.25 crore (22.5 million) consumers. This advanced digital platform replaces an outdated billing system that was designed for only 70 lakh (7 million) users and operated through separate software for urban and rural areas. Over the past decade, the number of consumers has tripled, creating delays and inefficiencies. The new system integrates these networks into a single interface, allowing for features such as billing based on daily electricity usage. It also introduces a Time-of-Day (TOD) tariff mechanism, offering lower rates for electricity consumed between 9 am and 5 pm and higher rates during peak evening hours. The phased rollout is expected to be completed by June, following successful trials. Once fully operational, consumers will benefit from streamlined access to services including bill payments, new connections, and grievance redressal, enhancing the overall efficiency of electricity services across Bihar.
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The new billing system is expected to enhance the efficiency of electricity services, making it easier for consumers to manage their accounts and access services.
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