In a troubling incident, Himani Jamwal from Chandigarh discovered worms and insects in a packet of Drools Absolute Calcium dog food, prompting her to file a complaint against Drools Pet Food Private Limited. The District Consumer Disputes Redressal Commission ruled in her favor, stating the company was responsible for poor service and unfair trade practices. The court ordered Drools to refund the cost of the product, ₹540 (approximately $6.50 USD), along with 6% annual interest from the purchase date. Additionally, the company was directed to pay ₹10,000 (around $120 USD) for compensation and legal expenses. The company claimed that improper storage could have caused the infestation, but the court found no evidence supporting this argument, dismissing it as speculative. Furthermore, the court noted that the absence of a veterinary prescription linking the product to any illness in the dog was irrelevant, as the main issue was the defective quality of the food product. This ruling highlights the importance of consumer rights and product safety standards.