The District Consumer Disputes Redressal Commission in Nagpur, Maharashtra, has ordered the State Bank of India (SBI) to pay ₹5 lakh (approximately $6,000 USD) to a widow following a six-year delay in processing her insurance claim. The commission highlighted that the mental shock experienced by the complainant after her husband's sudden death in a road accident in September 2013 was a natural response, and it took time for her to recover. The commission ruled that the bank's failure to inform customers about their insurance rights constituted a deficiency in service. SBI was also ordered to pay an additional ₹10,000 (around $120 USD) for mental agony and litigation costs. The complainant had initially approached the bank for the insurance benefits in March 2019, but her claim remained pending despite submitting all necessary documents. The commission found that while SBI claimed her debit card did not qualify for insurance, it failed to provide clear documentation to support this assertion. The ruling emphasizes the importance of banks clearly communicating insurance coverage details to their customers.