AI Spending Soars, Yet Revenue Impact Remains Low: Comviva Report
90% of firms boost AI spend, but only 12% see revenue: Report

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A recent report by Comviva reveals that while 90% of companies have increased their AI marketing investments, only 12% can measure any revenue gains. The report highlights the challenges in quantifying AI's business impact, with many organizations struggling to justify expenditures amidst rising costs and fragmented investments.
- 0190% of organizations have increased AI marketing investments in the last two years.
- 02Only 12% of companies can quantify the revenue generated from these AI investments.
- 0386% of marketing leaders were asked to justify AI spending by their boards in the past year.
- 0462% of organizations cite cost fragmentation as a major barrier to measuring AI's value.
- 05Customer segmentation and targeting were identified as the most effective AI use cases, with 57% of respondents noting their success.
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According to Comviva's Global CMO Survey Report 2026, 90% of companies have ramped up their AI marketing expenditures, yet only 12% can demonstrate any measurable revenue impact from these investments. The report, titled "The AI Efficiency Divide: Measuring AI's Real Value Beyond the Hype," indicates that while AI is becoming a mainstream business priority, many organizations face challenges in quantifying the returns on their investments. A significant 86% of marketing leaders report being pressured by senior management to justify their AI spending, with only 16% feeling confident in defending their budgets with concrete business value. Key barriers to measuring AI's impact include cost fragmentation, difficulties in attributing revenue directly to AI, and a disconnect between customer experience improvements and measurable financial outcomes. Despite these challenges, certain AI applications, such as customer segmentation and campaign automation, have shown stronger business results. The report emphasizes that as AI adoption grows, the ability to measure its value will become a critical competitive advantage.
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The findings suggest that companies may need to rethink their AI investment strategies to ensure they can justify expenditures and achieve measurable outcomes.
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