Pune Railway Division Implements Direct Parcel Booking System
Railways end agent dependence for parcel bookings

Image: Hindustan Times
The Pune Railway Division has revamped its parcel booking process by eliminating reliance on private agents. Passengers can now book two-wheelers and parcels directly with the Railways, ensuring a more transparent and efficient service.
- 01The new booking procedure took effect on May 30, following the termination of the parcel-handling contractor's agreement on May 29.
- 02Passengers must empty the fuel tank of two-wheelers before booking and are responsible for proper packing.
- 03The Railways will not be liable for damages due to improper packing and has displayed contact details for assistance.
- 04Passengers are advised against engaging with unauthorized personnel in the parcel area, and no extra charges will be applied for loading or unloading.
- 05Feedback from passengers indicates a positive reception to the new system, citing improved transparency and direct access to railway officials.
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The Pune Railway Division has updated its parcel booking process, effective May 30, following the end of its contract with a parcel-handling contractor. Passengers are now required to book consignments directly with the Railways, eliminating the need for private agents. New instruction boards have been placed at the parcel office to guide passengers. For transporting two-wheelers, it is mandatory to have an empty fuel tank, and the sender is responsible for packing the vehicle, although unpacked vehicles may be accepted with proper endorsement. The Railways has stated that it will not cover damages from improper packing. Passengers are also warned against interacting with unauthorized individuals in the parcel area and informed that no additional fees will be charged for loading or unloading. Hemant Kumar Behera, a spokesperson for the Pune Railway Division, emphasized that the changes aim to provide hassle-free services. Passengers have expressed satisfaction with the new instructions, noting the increased transparency and direct communication with railway officials.
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The new system is expected to enhance the efficiency and transparency of parcel services at Pune railway station.
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