Education Minister Pradhan Discusses Revamping CBSE Payment Gateway with Bank Officials
Education minister Pradhan meets bank officials to talk overhaul of CBSE's payment gateway system

Image: Deccan Herald
Union Education Minister Dharmendra Pradhan met with officials from four major public sector banks in New Delhi to discuss improvements to the Central Board of Secondary Education's (CBSE) payment gateway system, aiming for a more reliable and student-friendly experience for post-examination services.
- 01The meeting included representatives from the State Bank of India, Bank of Baroda, Canara Bank, and Indian Bank.
- 02Pradhan emphasized the need for a robust payment system for re-evaluation and other fee-based processes.
- 03Banks were directed to implement automatic refunds and improved grievance redressal mechanisms.
- 04This initiative aims to prevent technical glitches and payment failures affecting students.
- 05The banks committed to enhancing protocols and technical upgrades in coordination with CBSE.
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Union Education Minister Dharmendra Pradhan convened a meeting with senior officials from four major public sector banks—State Bank of India, Bank of Baroda, Canara Bank, and Indian Bank—in New Delhi to discuss the overhaul of the Central Board of Secondary Education's (CBSE) Payment Gateway System. Pradhan highlighted the necessity for a 'robust, reliable, and student-friendly' payment ecosystem to facilitate post-examination services such as re-evaluation and obtaining photocopies of answer sheets. He instructed the banks to assist CBSE in developing strong payment protocols to ensure timely transactions, quick resolution of payment issues, and automatic refunds for excess or failed payments. The banks were urged to prioritize this initiative to avoid technical glitches and payment failures in the future. They assured their full support and commitment to implementing enhanced protocols and technical upgrades promptly. This meeting follows previous discussions involving two Indian Institutes of Technology (IITs) to address complaints regarding the onscreen marking system (OMS) and its related issues.
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The overhaul of the CBSE payment gateway system is expected to improve the payment experience for students, particularly during critical post-examination processes.
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