IndiGo Faces Backlash Over Alleged Child Seating Issue on Flight
Despite paying ₹43,900, man claims IndiGo seated 3-year-old child away from parents; airline responds
Mint
Image: Mint
A lawyer from Nagpur, Gaurav Mishra, claims IndiGo Airlines separated his three-year-old child from parents during a flight from Bagdogra to Kolkata, despite paying ₹43,900 for three tickets. Mishra alleges this violated DGCA regulations, prompting widespread criticism on social media regarding airline seating practices.
- 01Mishra accused IndiGo of violating DGCA's Air Transport Circular 01 of 2024, which mandates children under 12 be seated with a parent.
- 02The incident occurred on a flight from Bagdogra to Kolkata, raising concerns about child safety during turbulent travel.
- 03IndiGo attempted to contact Mishra for clarification but was unable to reach him.
- 04Social media users expressed outrage over the airline's seating policies, emphasizing the need for family-friendly practices.
- 05Mishra highlighted that despite the high ticket cost, the family received 'random jumbled seats.'
Advertisement
In-Article Ad
Gaurav Mishra, a lawyer from Nagpur, has lodged a complaint against IndiGo Airlines for allegedly seating his three-year-old child separately from the parents during a flight from Bagdogra to Kolkata. Mishra claims that despite paying ₹43,900 for three tickets, the airline assigned 'random jumbled seats,' violating the Directorate General of Civil Aviation (DGCA) guidelines that require children under 12 to sit with a parent or guardian. He expressed concern that his child felt 'unattended and emotionally disturbed' during the flight, particularly given the route's turbulence. The incident has sparked significant criticism on social media, with users questioning the airline's seating policies and calling for better family accommodations. IndiGo responded by attempting to contact Mishra for further discussion but has yet to resolve the issue. This situation has led to a broader conversation about airline practices and the importance of passenger safety, especially for families traveling with young children.
Advertisement
In-Article Ad
This incident raises concerns about child safety and family travel experiences, potentially influencing how airlines manage seating arrangements.
Advertisement
In-Article Ad
Reader Poll
Do you think airlines should prioritize family seating arrangements?
Connecting to poll...
More about IndiGo Airlines
Read the original article
Visit the source for the complete story.