Samsung Enhances Enterprise Strategy in India with AI and Experiential Retail
Samsung bets on experiential retail, AI to deepen enterprise play in India
Business StandardImage: Business Standard
Samsung India Electronics is intensifying its enterprise strategy by focusing on integrated device ecosystems and AI-driven solutions, responding to the digital shift in sectors like education and retail. The company has launched experience studios in Mumbai and Gurugram to facilitate client interactions and decision-making.
- 01Samsung's enterprise strategy integrates multiple business lines rather than operating as a standalone segment.
- 02The company has launched experience studios in Mumbai and Gurugram to enhance client engagement.
- 03Retail is a rapidly evolving segment for Samsung, with increasing adoption of digital solutions.
- 04Samsung's Knox platform is positioned as a key security offering for enterprise data protection.
- 05AI capabilities are now embedded across Samsung's enterprise product ecosystem.
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Samsung India Electronics is sharpening its enterprise strategy by focusing on integrated device ecosystems, immersive experience centres, and AI-driven solutions to meet the growing demand for digital operations across various sectors, including education and retail. Puneet Sethi, vice-president and head of enterprise business, emphasized that the enterprise division operates as a cross-portfolio vertical, integrating mobility devices, visual display solutions, and appliances to meet diverse industry needs. The newly launched experience studios in Mumbai and Gurugram are pivotal to this strategy, allowing clients to interact with live solutions and streamline decision-making processes. Retail is identified as a fast-evolving segment, with a notable increase in the adoption of tablets, smartphones, and large-format digital displays aimed at enhancing customer experiences. Samsung's Knox platform, a security solution, is being positioned to support secure device management and enterprise data protection. The company is also embedding AI capabilities across its product ecosystem and exploring spatial display technologies to improve customer engagement in retail environments. While specific growth figures were not disclosed, Sethi noted that Samsung's enterprise business in India is experiencing robust growth, driven by an expanding solution pipeline and rising enterprise digitization.
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Samsung's enhanced enterprise strategy aims to improve operational efficiency and customer engagement for businesses in India, particularly in sectors like retail and education.
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