FanDuel Faces Major Outage on Kentucky Derby Day, Users Frustrated
Fanduel down: Several complain of app outage on Kentucky derby day; how to fix ‘temporarily unavailable’ issue
Hindustan Times
Image: Hindustan Times
On Kentucky Derby day, FanDuel experienced significant outages, affecting thousands of users who reported issues with the app. While the company acknowledged the problems, suggested fixes for users may not resolve the underlying issues, which are on FanDuel's side.
- 01FanDuel app faced outages on a peak betting day, with over 1,400 complaints reported.
- 02Users expressed frustration on social media, highlighting the significance of the Kentucky Derby.
- 03The outage impacted deposits, account balances, and wagers on FanDuel Racing and TVG.
- 04FanDuel Support is actively working to resolve the issues and has communicated with users.
- 05Suggested user-end fixes may not address the core problem, which is on FanDuel's side.
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On Saturday, the FanDuel betting app experienced widespread outages, particularly affecting users during the Kentucky Derby, one of the most heavily wagered horse racing events. Initially, over 1,400 complaints were reported on Downdetector, with numbers fluctuating throughout the day. Users took to social media to express their frustration, with comments like 'FanDuel racing is down. Embarrassing' and 'Biggest day of the year and it’s down.' The outage impacted functionalities such as deposits, account balances, and wagers on both FanDuel Racing and TVG. In response, FanDuel Support acknowledged the issue, stating, 'We’re currently experiencing intermittent issues affecting deposits, account balances, and wagers.' They assured users that their team is working to resolve the problems as quickly as possible. While users were provided with potential fixes, such as clearing the app's cache and restarting devices, these are unlikely to resolve the issue, which is primarily on FanDuel's end.
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The outage affected many users attempting to place bets during a major event, potentially leading to financial losses for those unable to participate.
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