Punjab Power Consumers Face Billing Issues as PSPCL Fails to Respond to Notice
Punjab’s 19 lakh power consumers hit’: Notice to PSPCL over billing ‘errors’ draws no response
Hindustan Times
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The Punjab Transparency and Accountability Commission (PTAC) has issued a notice to the Punjab State Power Corporation Limited (PSPCL) over billing errors affecting nearly 19 lakh consumers. Despite the notice issued on May 15, PSPCL has not responded, leading to potential penalties and disciplinary actions.
- 01The PTAC issued a show-cause notice to PSPCL for systemic failures in billing affecting 19 lakh consumers.
- 02Consumers have faced delayed bills, inflated demands, and financial hardships, with some receiving bills covering 80 to 100 days.
- 03PSPCL attributed issues to a two-month employee strike and technical challenges from software migration to the Customer Care Billing system.
- 04PTAC warned of penalties up to ₹10,000 per case for responsible officials if PSPCL fails to respond.
- 05Complaints have surged due to provisional bills generated without proper meter readings, leading to inflated charges.
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The Punjab Transparency and Accountability Commission (PTAC) has issued a show-cause notice to the Punjab State Power Corporation Limited (PSPCL) due to significant billing issues affecting approximately 19 lakh consumers. Complaints have arisen regarding delayed bills, with some consumers receiving bills after four to five months, resulting in inflated payment demands. Despite the notice being issued on May 15, PSPCL has not responded as required within the stipulated seven days. The commission, invoking the Punjab Transparency and Accountability in Delivery of Public Services Act, warned that officials could face penalties of up to ₹10,000 per case for negligence. PSPCL director Inderpal Singh attributed some issues to a nearly two-month employee strike and technical problems from a recent transition to a new billing system. The PTAC chairperson, VK Janjua, confirmed that no response has been received yet and indicated that further reminders would be issued. If PSPCL fails to comply, the commission may recommend disciplinary actions against responsible officials.
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The billing issues could lead to financial strain on consumers who may face unexpectedly high electricity bills.
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