Ottawa Paramedic Service Reports Major Reduction in ‘Level Zero’ Incidents for 2025
Ottawa paramedics see significant drop in ‘level zero’ incidents in 2025
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In 2025, the Ottawa Paramedic Service recorded a significant reduction in ‘level zero’ incidents, spending only 866 minutes without available ambulances, down from over 11,000 minutes in 2024. Despite this improvement, response time targets for life-threatening calls were not met, with only 70.4% compliance.
- 01The Ottawa Paramedic Service spent just 866 minutes at ‘level zero’ in 2025, a 98.8% reduction compared to 2024.
- 02Paramedics responded to life-threatening calls within 8 minutes 70.4% of the time, below the 75% target.
- 03The service handled 128,012 calls in 2025, an increase from 121,461 in 2024.
- 04Mayor Mark Sutcliffe highlighted the addition of over 140 new staff as a key factor in improving service.
- 05The report emphasizes ongoing challenges due to population growth and an aging demographic impacting response times.
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The Ottawa Paramedic Service has reported a remarkable decrease in ‘level zero’ incidents for 2025, with only 866 minutes spent without available ambulances, compared to 11,372 minutes in 2024 and 52,995 minutes in 2023. This represents a 98.8% decline over four years. Despite this progress, the service did not meet its response time targets for life-threatening calls, achieving an 8-minute response time 70.4% of the time, falling short of the 75% target. Factors contributing to the improvement include the addition of over 140 new staff, enhanced rural coverage, and reduced hospital offload times. The Ottawa Paramedic Service responded to 128,012 calls in 2025, an increase from the previous year. Mayor Mark Sutcliffe expressed pride in the service's achievements while acknowledging ongoing challenges posed by a growing and aging population, which continue to affect response times.
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The reduction in ‘level zero’ incidents indicates improved emergency response capabilities, which can enhance community safety.
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