Anand Shahani, the co-founder and CEO of WedMeGood, went viral after sharing his frustrating experience with a Swiggy order that remained 'on its way' for nearly 28 hours. The order, worth Rs 240, was from Bikanervala and was marked as 'processing' long after it was placed. Shahani shared screenshots showing that the app consistently indicated the delivery would arrive in '11 minutes', even as time passed. He criticized Swiggy's customer support, highlighting the difficulty in reaching a human representative and the ineffectiveness of the automated responses. In response to Shahani's LinkedIn post, Swiggy reached out to resolve the issue, acknowledging the lapse and promising to improve their tracking and support systems. Following the resolution, Shahani expressed gratitude and hoped for proactive measures in similar situations. The post garnered attention, with other users sharing similar complaints about Swiggy's service, indicating a potential area for improvement amid increasing competition in food delivery services.