Gurgaon Startup Founder Highlights 28-Hour Delay in Swiggy Delivery
Gurgaon founder's Rs 240 Swiggy order has been on its way 'since 28 hours'. Company responds

Image: Moneycontrol
Anand Shahani, co-founder of WedMeGood, shared his experience of a Swiggy order that remained 'on its way' for 28 hours, criticizing the platform's tracking and support. Swiggy responded, resolved the issue, and acknowledged the feedback.
- 01Anand Shahani's order from Bikanervala was stuck in 'processing' for 28 hours.
- 02Swiggy's app repeatedly indicated the delivery would arrive in '11 minutes'.
- 03Shahani criticized the lack of human support, stating interactions were with a bot.
- 04Swiggy acknowledged the issue and promised to improve their systems.
- 05Other users reported similar experiences with Swiggy's service.
Advertisement
In-Article Ad
Anand Shahani, the co-founder and CEO of WedMeGood, went viral after sharing his frustrating experience with a Swiggy order that remained 'on its way' for nearly 28 hours. The order, worth Rs 240, was from Bikanervala and was marked as 'processing' long after it was placed. Shahani shared screenshots showing that the app consistently indicated the delivery would arrive in '11 minutes', even as time passed. He criticized Swiggy's customer support, highlighting the difficulty in reaching a human representative and the ineffectiveness of the automated responses. In response to Shahani's LinkedIn post, Swiggy reached out to resolve the issue, acknowledging the lapse and promising to improve their tracking and support systems. Following the resolution, Shahani expressed gratitude and hoped for proactive measures in similar situations. The post garnered attention, with other users sharing similar complaints about Swiggy's service, indicating a potential area for improvement amid increasing competition in food delivery services.
Advertisement
In-Article Ad
The incident highlights potential shortcomings in Swiggy's delivery and customer service systems, which could affect user trust and satisfaction.
Advertisement
In-Article Ad
Reader Poll
Have you ever experienced a significant delay in food delivery?
Connecting to poll...
Read the original article
Visit the source for the complete story.

&w=1200&q=75)



