The District Consumer Redressal Commission in Ropar, Punjab, ruled in favor of Colonel Romesh Ghai (retd) and his daughter regarding their purchase of a ₹1.4 crore duplex in Maya Garden City, Zirakpur. The commission found that the builder had handed over possession without obtaining necessary completion and occupation certificates as required under the Punjab Apartment and Property Regulation Act (PAPRA). The complainants received a duplex with a covered area of only 4,769 sq. ft., significantly less than the 5,110 sq. ft. they paid for, leading to a refund for the shortfall of 342 sq. ft.. Additionally, the commission noted that maintenance charges of ₹5.45 lakh were collected by a Residents' Welfare Association (RWA) that was formed without legal authority, rendering those charges unauthorized. The builder's argument that partial completion certificates were sufficient was dismissed by the commission, which emphasized that the lack of valid certificates made the possession legally incomplete. The builder has been ordered to refund the amounts collected, secure the necessary certificates, and pay ₹75,000 in litigation costs, all within 45 days. This ruling underscores the need for builders to adhere to legal requirements and protect consumer rights.