A late-night bus journey taken by Asmeet Kaur, a solo female traveler, turned into a distressing experience when she was left stranded after her bus from Chandigarh to Gurugram failed to arrive at the designated pickup point. Kaur, who had booked her ticket through RedBus, arrived early and used the app's tracking feature but was surprised to learn that the bus was stationed at a petrol pump about 10-15 minutes away from the original location. Despite her efforts to communicate with the bus staff, her request for a brief wait was met with a dismissive attitude, ultimately leaving her stranded late at night. Kaur's video detailing her experience went viral, prompting a wave of similar complaints from other travelers who shared their frustrations with NueGo's service. In response, NueGo acknowledged the incident and apologized, stating that it was not the experience they intended to provide. They requested Kaur to share her PNR details to investigate the matter further.